Privacy Policy

PRIVACY POLICY — CLEANER CONNECTIONS

Last Updated: [November 2026]

This Privacy Policy explains how Cleaner Connections (“we”, “us”, “our”) collects, uses, protects, and shares your personal information when you use our website, app, and marketplace services (collectively, the “Marketplace”). By using Cleaner Connections, you agree to the practices described below.

  1. Information We Collect 1.1 Information You Provide

We collect personal information that you voluntarily provide to us, including:

Name

Email address

Phone number

Password

Profile information (photos, description, skills, location)

Listings you create or respond to

Booking details

Messages you send through the platform

Payment or payout information (handled securely by third-party processors)

Identity verification details, if required for safety or fraud prevention

1.2 Information We Collect Automatically

IP address

Browser and device information

Pages you view and how you interact with the Marketplace

Clicks, time spent, and navigation patterns

Cookies and similar tracking technologies

1.3 Information From Third Parties

We may receive limited information from:

Payment providers

Analytics platforms (e.g., Google Analytics)

Identity verification or fraud-prevention services

  1. How We Use Your Information

We use your information to:

Operate, maintain, and improve Cleaner Connections

Create and manage user accounts

Connect cleaners and clients

Facilitate listings, messages, bookings, and payments

Provide customer support

Send confirmations, reminders, updates, or marketing with your consent

Personalize your user experience

Detect, prevent, and address fraud or safety concerns

Comply with legal obligations

  1. Sharing Your Information

We do not sell your personal information.

We only share your information when necessary to provide the Marketplace:

3.1 With Other Users

To run the platform, certain profile details may be visible to others:

Your name or business name

Profile image

General location (not your full address unless you choose to provide it)

Listings, services, or availability

Cleaners and clients may see each other’s information as required for booking and communication.

3.2 With Service Providers

We work with third-party companies that help run Cleaner Connections, such as:

Payment processors

Cloud hosting and storage providers

Email or SMS delivery tools

Analytics services

Identity verification partners

These providers only access the information necessary to perform their services.

3.3 Legal Requirements

We may disclose information when required to:

Comply with Canadian laws and regulations

Respond to legal requests

Protect our rights, safety, or the safety of users

  1. Cookies and Tracking Technologies

We use cookies to:

Keep you logged in

Save your preferences

Improve site functionality

Analyze traffic and usage

You can disable cookies, but some Marketplace features may not work properly without them.

  1. How We Protect Your Information

We take reasonable steps to protect your data, including:

Encrypted data transmission (HTTPS)

Secure servers

Internal access controls

Although we work to safeguard your information, no system is completely secure.

  1. Your Privacy Rights (Canada)

You may request to:

Access the personal information we hold about you

Correct inaccurate information

Delete your account

Withdraw consent for optional communications

Request a copy of your data

You can make a request by contacting us at [Your Contact Email].

  1. Data Retention

We keep personal information only as long as needed to:

Provide Cleaner Connections services

Meet legal requirements

Resolve disputes

You can request account deletion at any time.

  1. Children’s Privacy

Cleaner Connections is not intended for children under 13. We do not knowingly collect personal information from children.

  1. International Users

If you access Cleaner Connections from outside Canada, you consent to your information being processed in Canada where privacy laws may differ.

  1. Changes to This Policy

We may update this Privacy Policy occasionally. The “Last Updated” date will always reflect the most recent version. Continued use of Cleaner Connections after updates means you accept the revised Policy.

  1. Contact Us

If you have questions or requests regarding your privacy, contact us:

Cleaner Connections Email: [info@cleanerconnections.com]